NiceJob Review—How Will It Make Your Job Easier?

Reviews can make or break your business. But managing hundreds of reviews on multiple platforms is a daunting task, so companies are looking for a solution to make it easier to handle.

Among many reputation management software, NiceJob stands out with its high ROI and tons of positive customer reviews that attest to its efficiency.

Apart from managing reviews, NiceJob also boosts your online customer engagement and conversion rates.

How?

Keep on reading to find out.

What Is NiceJob?

NiceJob is a Canada-based strategic brand reputation management company that helps you handle your online reviews, increase engagement, and ultimately generate quality leads.

The program works best for service-oriented companies, like home service, tours and travel, and real estate.

Note: NiceJob isn’t HIPAA compliant.

Interface

NiceJob’s interface is sleek and clean. The menus are stacked on the left-hand side, and a live chat box lingers at the bottom right corner of the dashboard.

The company’s app is available for desktop and iOS devices.

Unfortunately, if you have an Android smartphone or tablet, you can only access NiceJob using a browser.

Features

Let’s take a quick look at some NiceJob features and how they can help you increase your brand’s value.

Customer Stories

What can be more effective than a positive review to drive sales?

According to NiceJob, a Story.

You can turn a review into a Story by adding photos, tags, and comments to what your client posted, or you could create a completed-job post yourself and send it to your customer as part of a review invite.

A big part of NiceJob’s reputation management strategy is to share your Customer Stories on social media, your website, and review sites to drive social proof and get you more sales.

Review Management

All businesses are bound to receive at least one negative review, but addressing the customer’s complaint helps you build your brand reputation and, of course, solve the issue at hand.

With NiceJob, you can reply to all your online reviews—no matter what platform they appear on—directly from your Stories dashboard.

Another good reputation management strategy is to constantly mine reviews, as it helps you push down negative content. NiceJob review campaigns work as automated reminders for customers who haven’t left comments online about your company or product.

This is how they work: You send a customer a review invite and, if they don’t write one, NiceAI automatically sends them up to three follow-up emails over the course of two weeks.

If they write a review, let’s say, after the second email, then they won’t receive a third.

Social Media Marketing

You can pick and choose which Stories you want to share, or you can configure the NiceJob app so that it automatically shares your reviews on Facebook, Google, LinkedIn, and Twitter.

Don’t worry—you can leave out the not-so-good reviews and keep control of your social media reputation.

For instance, you can set up a rule so that NiceJob only shares reviews with a minimum rating of, let’s say, four stars.

Search Engine Optimization

NiceJob optimizes your site with on-page SEO when you get the Convert Website plan.

The NiceJob team writes content that targets specific keywords, adds Schema Markup to your site, and makes it mobile-friendly, secure, and quick to load.

All this so your site can rank higher on Google and generate more traffic.

Although the company doesn’t do off-page SEO, other NiceJob features help with that anyway—the more reviews and engaging social media posts you have, the better your chances to be on top.

Call Tracking

NiceJob’s call tracking feature logs and records phone conversations for future reference, though it can’t track the referral source for each call.

Tracking calls helps measure your conversion rates and improve your website in case it’s not as effective as you’d like.

Analytics

With NiceJob’s Reviews Insights you can track your total reviews, monitor your average rating, and compare your performance over different time frames.

NiceJob promises 6-10 leads per every 100 website visits and gives you the tools to hold it accountable to that promise through Convert Insights.

You can also find Campaigns and Leaderboard Insights on your NiceJob dashboard. The former tell you how well your customers respond to your emails, whereas the latter track your team’s performance by assigning reviews to their corresponding team members.

Plus, NiceJob uses machine learning to give you Topic Insights—that is, your reviewers’ favorite (and least favorite) things about you.

Integrations

NiceJob streamlines your user experience management by connecting with the technology you already use.

The most popular native NiceJob integrations are Clio, Housecall Pro, Jobber, Quickbooks, ServiceMonster, and Zapier—which lets you connect with dozens of other apps, too, like Chargebee, Microsoft Outlook, Pipedrive, Slack, or Xero.

Plans & Pricing

NiceJob offers two paid subscriptions. Live social proof, deep reach tracking, lead reputation management, review monitoring, customer stories, and fan insights come for free with either plan.

You can test the software before investing in it by signing up for the NiceJob free trial. It’s only valid for 14 days but, on the bright side, doesn’t require your credit card details.

Support

The NiceJob help center is a good place to look for answers to your questions. The articles and guides there are helpful for getting started, setting up your company profile, and integrating third-party applications.

Additionally, NiceJob offers multiple support channels, including live chat, email, and telephone. NiceJob’s customer service representatives are available Monday through Thursday from 9:00-17:00 and Friday from 9:00-13:00.

NiceJob online reviews often praise the company's customer support, and we can certainly understand why—when we contacted the team, it took them just five minutes to solve all our queries via live chat.

Ease of Use

NiceJob’s interface is clean and intuitive. You don’t need to be tech-savvy to use the platform as the icons, menus, and setting-up procedures are pretty easy to understand.

It barely takes you two minutes to get started with the solution. Plus, its automation features make it so that you configure them once and then just sit back and reap the benefits.

NiceJob User Reviews

The solution is one of the highest-rated reputation management software. You’ll rarely find a negative customer review for NiceJob. (In fairness, it would have been ironic if you did.)

In fact, the program has a perfect 5-star rating on Google My Business and an average 4.9 rating on GetApp.

Most reviews are a testament to NiceJob’s efficiency in mining feedback. For instance, a customer claims that his business went from 20 reviews to 130 in just a few months. Impressive.

Aside from that, users often praise its online support, ease of use, social listening tools, and automated reminders.

As for criticisms, some users think that NiceJob’s price is expensive, whereas others complain about not getting to choose the platform where NiceJob posts their reviews.

Is NiceJob Worth It?

NiceJob is a great solution for service-oriented companies. It helps you manage reviews, generate buzz, boost your social media presence, and increase conversion rates.

The price seems a bit high for small or new businesses but, other than that, the solution’s cons are negligible.

We would definitely recommend this reputation management software if you have the budget for it.

Alternatives to NiceJob

However good it may be, NiceJob is not the only reputation management company out there.

Let’s see how it compares to some of the best solutions in the industry.

NiceJob vs BrandYourself

BrandYourself is a top-notch reputation management software that comes with privacy protection, employee branding, and social media cleanup features, as well, making it a more comprehensive solution than NiceJob.

In terms of price, BrandYourself is also more flexible than NiceJob. You can either get the DIY version for free and pay for the add-ons you want, or let the BrandYourself team handle everything for you for $99/year.

NiceJob vs Hootsuite

Hootsuite is an excellent choice for companies looking to improve their social media presence, whereas NiceJob caters to businesses that want to boost their overall online reputation.

Hootsuite helps you plan, create, schedule, and monitor engaging social media posts, but it doesn’t do much in terms of review management. It’s a viable option if you're in the healthcare industry, as it’s HIPAA compliant.

NiceJob, for comparison, sees social media platforms as sites to share reviews on. However it can optimize your website, track calls, and mine reviews quite efficiently.

NiceJob vs Birdeye

Both software mine, monitor, manage, and market reviews.

The difference is that Birdeye is HIPAA compliant and comes with a ticketing system, a survey tool, and a benchmarking feature.

NiceJob, on the other hand, can build you an optimized website. Plus it can track calls, and share your Customer Stories on relevant review platforms and social media.

Final Verdict

NiceJob’s reviews speak for themselves on how astonishing the software is. It does everything you’d expect from a high-quality reputation management company and then some.

NiceJob helps you mine, track, share, analyze, and respond to reviews. On top of that, it uses SEO tools to drive traffic to your website, generating more leads, and increasing your online sales.

Plus, the software is easy to use, has automation tools, and comes with exceptional customer support.

We at Hosting Tribunal would certainly recommend NiceJob, especially if you’re a small service-oriented business looking to consolidate your online brand reputation.