Demandforce Review—Is It the Right CRM Software for You?

Are you having trouble scheduling appointments for your patients?

Are many of your customers simply not showing up at the agreed hour?

Or worse, do people not really know about your practice?

Demandforce is here to help.

We’re talking about a customer relationship management software that lets you handle everything—from generating new leads with local listings to scheduling appointments and converting them into repeat customers—and monitor your success from one single platform.

Plus, you can make the most of customer reviews with Demandforce.

Want to find out more?

Keep reading to discover its features, integrations, and the various advantages it can bring you.

What Is Demandforce?

Demandforce is a reputation management solution developed for small and medium-sized enterprises (and independent individuals) that wish to attract consumers using automated and intelligent marketing methods.

The system is cloud-based and is available on both desktop and mobile devices.

The application may be used in a variety of sectors, including healthcare, dentistry, automotive, spa and salon, and even veterinary medicine.

Demandforce is HIPAA and HITECH compliant, allowing it to deliver the best possible service to its medical customers.

Interface

The majority of Demandforce customers have complimented the modern and sleek design of the platform's interface.

The menus are easy to navigate, and the help button is actually helpful if you get lost. Plus, creating and customizing a template is incredibly easy.

Demandforce launched its mobile app on July 19, 2020. 

It has a 4.7 rating on the App Store and is available for both Android and iOS. The app allows you to access information quickly, manage appointments, and communicate with their clients on the go.

Features

Demandforce is much more than just a tool to gain reviews and keep active communication with your customers.

Let’s take a quick look at some of the well-crafted Demandforce features that reveal the solution's true potential and advantages:

Patient Recall and Appointment Reminders

If user reviews for Demandforce are anything to go by, you may expect fewer no-shows and higher client engagement once you start using the service.

The cloud-based program allows you to give customers all types of reminders (save-the-date, pre-appointment, day-of, follow-up, etc.) so that they don’t forget their appointments.

It also provides a means for them to get in touch with you in case they are late or need to reschedule.

Review Management

Demandforce has a built-in after-service customizable survey that may be used to collect reviews from customers. You could also text or email Automated Review Requests to your clients and publish the comments you get on the review site of your choice.

The Demandforce review administration feature assists your business in ensuring that only authentic customer evaluations are published on the internet.

Demandforce notifies you whenever somebody posts a review of your business and it also gives you a response suggestion to make things easier and more efficient for you.

Listing Management

Demandforce’s direct connections with up to 150 listing sites help you manage your listings from a single point of reference. This way, your clients get correct information about your company no matter where they look.

• Match & Lock: The Demandforce software automatically checks your existing company listings and claims them so that no one else can make modifications without your consent.
• Real-time Updates: Any changes you make to your listings are updated as quickly as each provider allows—in many cases, within seconds.
• Voice Search Integration: 58% of customers use Voice Search to locate local company information. Demandforce ensures that your company is listed and found via Voice Search.
• Demandforce Local: As a Demandforce customer, your company is instantly listed in their small-business directory, and they market your company for free! It helps you increase your online presence and, ultimately, your sales.

Marketing Automation

Keep in touch with your clients by running email campaigns, sending them postcards, or simply texting them through Demandforce. It’s a great way to save both time and money by not having to perform such tasks manually.

Demandforce allows you to text quick updates, confirmations, and even automatic appointment reminders to your clients. Whenever a customer texts you, Demandforce optimizes your response process by:

• Helping you design and save response templates
• Giving you desktop alerts so you can reply using Demandforce Live
• Flagging priority texts on Demandforce messenger

Plus, you can use various templates to send personalized offers and newsletters to your customers’ emails.

Demandforce allows you to filter your campaign’s target audience based on your chosen criteria—for example, patients who have an upcoming appointment in the next two months, or customers who gave a positive rating to your business.

If you log into the Demandforce app, you can monitor your email campaign’s performance. The software tracks various KPIs and displays them as graphs and tables so you can understand the data at a glance.

You don’t have your patients’ phones or emails?

Don’t worry!

Demandforce can automatically print, address, stamp, and mail however many postcards you want to your clients. You just have to design your postcard and select how many you want to send each month.

Analytics

On your Demandforce dashboard, you can track campaign data, online booking performance, appointment metrics, and the overall effectiveness of your efforts.

Some of the metrics you’ll be able to see are: review score, average rating, number of new patients, open email rates, appointments booked per channel, leads generated per campaign, etc.

Integrations

Demandforce is a marketing and communications platform that aims to provide seamless client-patient contact. It does so with the help of more than 150 Demandforce integrations, to help in these niches:

• Medical: AdvancedMD, AppointmentPlus, GE Healthcare, Nextech, etc.
• Lifestyle: HairMax, Insight, Mikal, Orchid, SalonBiz, SpaSoft, ClienTrax, etc.
• Animal Care: ImproMed, AVImark, eVetPractice, Vetter, etc.
• Auto: AllsystemsMax, AutoFluent, InvoMax, MotorWare, Protractor, etc.

The integrations help you enhance your software experience and stand out from your competition.

Support

The Demandforce help center is a great place to start when you’re looking for answers. Its articles are very helpful if you’re just starting with the platform or if you need guidance to change simple settings, create customer surveys, update your billing information, etc.

If you can’t find the information you need there, Demandforce offers you multiple support channels—including text, live chat, online form, and mail—to contact the team.

The live chat option specifically allows you to communicate with the customer service representative within minutes.

Ease of Use

Demandforce is intuitive and undemanding—so much so that one particular customer wrote in his Demandforce review that its app is the easiest he has ever worked with.

The user interface is very simple and integration is super easy. The set-up process is straightforward and customizable options are right there for you.

You can get the hang of the platform in a couple of days.

Demandforce User Reviews

The solution has a 3.62 rating on software advice. Users have praised its easy-to-use features, customer support, and functionality.

In fact, 33 out of the 55 people who wrote a review for Demandforce on the website, gave the platform four stars and above.

Consumers reveal that the company assists them in obtaining positive Google reviews and establishing a strong online presence.

However, they also say that the price is comparatively more expensive than other reputation management software. Also, because reviews are kept on Demandforce's servers, you must copy them up yourself if you switch to another system.

Is Demandforce Worth It?

Demandforce is an amazing solution for dental, medical, vision care, veterinary, and others in the medical industry.

Although its review monitoring capabilities are good, the software’s true value resides in its patient recall and appointment reminder functions.

These capabilities are what justify Demandforce’s cost, for they increase revenue and build patient loyalty. But you should make sure Demandforce is compatible with your practice management software—otherwise, it may bring a new set of problems.

If you plan to use the platform for other non-health-related professional services, make sure your requirements match the app features.

Alternatives of Demandforce

Demandforce is one of the most effective management tools on the market today. However, there are a few popular alternatives:

Demandforce vs LiveAgent

LiveAgent is a help desk solution that allows organizations to handle customer queries and support requests through various assistance channels.

Its features include call management and tracking, cloud communication, complaint management, remote support, and many more.

LiveAgent focuses on improving your customers' experiences, whereas Demandforce helps you improve your brand reputation.

LiveAgent subscriptions start at $15 per month, but there’s also a free version available.

Demandforce vs Hootsuite

Hootsuite is a social media management tool that covers nearly every area of a community manager's job. Users may do anything from scheduling articles to managing team members using a single platform.

Hootsuite focuses on your social media profiles, whereas Demandforce helps you handle your reviews, schedule appointments, and automate marketing.

You could try Hootsuite for free for 30 days and then buy one of the three subscriptions available.

Pricing starts at $19 per month.

Demandforce vs Sendinblue

Sendinblue is an all-in-one email marketing solution, kind of like Mailchimp.

Some Sendinblue features include email marketing automation, social media marketing, transactional SMS, and split testing.

While both Sendinblue and Demandforce help you with email marketing campaigns, the latter focuses more on easing up scheduling and managing appointments.

Sendinblue offers a free version and subscription plans that start at $25 per month.

Final Verdict

Demandforce is an excellent investment if you are looking for software that helps you manage your medical practice’s appointments and communications.

With Demandforce, reviews are easy to get, monitor, and share.

You can keep in touch with your patients, schedule appointments, send them reminders, and keep track of various metrics so you can see your performance, exploit your strengths, and provide a great customer experience.

Demandforce’s features, sleek design, and top-notch customer support make it one of the best strategic brand reputation management software in the market.

Plus, its software can easily integrate with more than 150 different management systems. Just another perk that makes it all easier for you.