MobileMonkey Review—How Does It Connect You to Your Clientele?
Written by
Nick GalovUpdated · Mar 31, 2022
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- Free plan
- Ease of use
- On-demand online support
- Omnichannel chat platform
- Confusing updates
- Steep learning curve
If you want to expand your user base, drive more traffic to your website, and keep your audience engaged, you can forget about passive communication.
The best way to approach customers is to reach them via the social media channels they’re already using, like Facebook.
If that’s where your audience is, look no further than MobileMonkey—the ultimate Facebook Messenger marketing tool.
But that’s not all.
It can also help you automate your marketing campaigns, build chatbots, contact customers via SMS, social media, live chat, etc.
Check out this MobileMonkey review to find out how to take advantage of all these features and more.
What Is MobileMonkey?
MobileMonkey is the world’s premier omnichannel marketing platform. It allows businesses to connect with customers in real-time via the live chat web-based application, SMS, Facebook Messenger, Instagram, and WhatsApp.
Interface
When you get started, MobileMonkey immediately directs you to the main dashboard. Its interface is bright, vibrant, and highly intuitive.
There, you’ll see all the handy user interface tools. These include metrics like total and weekly contacts, sessions per week, bot activity, and others.
You can also easily navigate to the main tools—chatbots, templates, etc.
MobileMonkey Features
MobileMonkey has a slate of state-of-the-art features to help your business grow.
As part of our MobileMonkey review, we evaluated the ones you need to increase conversion rates and sales and provide 24/7 support.
OmniChat
OmniChat is a patent MobileMonkey technology. It allows marketers to create automated chat conversations across multiple platforms.
With it, you can write a template and use it across all channels—it’s that easy. Plus, you will receive all communications in one convenient unified inbox.
OmniChat allows you to create marketing campaigns like chat blasts on several platforms (SMS/MMS and Facebook Messenger) simultaneously.
You can reach out to prospective leads on the platforms they’re already using, easily manage conversations from one central point, and automate operations with bots.
Chatbot Builder
The advanced and intuitive MobileMonkey chat builder helps you create exceptional web marketing experiences in minutes. You can make interactive chatbots to capture leads, start more conversations, recover abandoned carts, automatically answer FAQs, and more.
The simple drag-and-drop editor lets you design and launch messaging campaigns instantly, no coding required.
Most live chat and chatbot software are only available as a website chat widget. However, OmniChat can create chatbots you can use on multiple platforms, from web and SMS to Facebook and other messaging apps.
Comment Guard
Comment Guards, also known as Facebook Post Autoresponder, is one of the most outstanding MobileMonkey features. It offers a new approach to capturing contacts.
The best part is, you can improve your current marketing campaign without changing it. If you’re already generating and promoting content on Facebook, MobileMonkey will add automated responses to comments on your posts.
This kind of active communication will enhance engagement and potentially turn that into lead conversions.
Chat Starter Templates
MobileMonkey offers several convenient and configurable starter templates to add to your chatbot. These can serve multiple functions, from building MobileMonkey SMS and email lists to booking appointments.
Templates can save you time and effort when constructing customizable chatbots. They’re also super easy to install and use and come with extensive step-by-step guides.
Analytics
With MobileMonkey’s analytics, you can easily track the progress and effectiveness of your chatbot.
These include several metrics like total contacts by platform and source, top dialogues, and conversation analyticslike average response time.
You can also access Facebook Ads stats from the MobileMonkey platform if you connect the two apps.
Moreover, MobileMonkey shows you the questions your chatbot couldn’t answer, so you can improve its efficiency.
MobileMonkey Integrations
You can use the Zapier integration to connect MobileMonkey to 1,000+ business apps.
These include CRM software like Salesforce and HubSpot, email marketing platforms, including Mailchimp and Constant Contact, and webinar platforms, such as GotoWebinar.
Slack
The Slack integration allows you to stay on top of your Facebook Messenger conversations.
With it, you’ll get real-time notifications in Slack whenever you get a new message.
Mailchimp
This integration helps you cut down on data entry time.
When a contact gives you their email address in a chat, it’s added to your Mailchimp account automatically.
HubSpot
The same goes for this integration.
If you’re using both apps, MobileMonkey will transfer contact info to HubSpot automatically.
MobileMonkey Pricing Plans
MobileMonkey has separate plans for creators and brands, agencies, marketers, and small businesses.
They all have different chat marketing, customer service, and automation features.
Pricing Plans
Free for a limited time, this plan gives you features like messaging support for Instagram, SMS, webchat, and Facebook Messenger. It also comes with unlimited MobileMonkey chat starters, lead generation campaigns, and 250 contacts, and ten MobileMonkey brand free sends.
This plan offers everything from the previous plan, along with 500 brand free sends, and space for 1,000 contacts.
This plan offers a streamlined marketing automation platform for Instagram, SMS, webchat, and Facebook Messenger. Starting at $59/month, you get access to one multichannel inbox, 1,000 send credits, 3,000 contacts, and support for one user. The plan includes advanced bot automation, Zapier integrations, Facebook and Instagram ad automation, and a customer satisfaction survey.
This MobileMonkey chat solution helps customer support and marketing teams excel and grow. It gives you 10,000 send credits, 10,000 contacts, and unlimited users. It includes the Startup Edition features, plus a one-hour onboarding call, hands-on support on specific tasks, and a one-hour monthly optimization call with a dedicated expert.
This plan is entirely custom and meant for big organizations. The allowances and features depend on what you want, and so the price will be set after you consult the sales team.
MobileMonkey Support
Seeing as MobileMonkey is a Facebook marketing platform, it makes sense that its primary support channel is Facebook Messenger.
We contacted support via Messenger with a few questions about its functionality.
We received a response from a bot, which directed us to the correct pages. Unfortunately, we couldn't talk to a live support agent.
The MobileMonkey help center also has a rich knowledge base with information about everything from onboarding to the website chat and marketing automation.
And if you want a more personal touch, the company has a dedicated Facebook group. There, you can learn more about the service and troubleshoot issues with a community of peers and experts.
Ease of Use
MobileMonkey is a multifunctional platform, so it might seem a bit daunting at first, especially if you’ve never used chatbot software before.
But fear not because MobileMonkey has an effortless agent application.
Setup is a cinch, particularly if you sign up with Facebook.
The chatbot interface is drag-and-drop, so it’s super simple, and the templates help you get started immediately. And if you’re stuck, MobileMonkey has extensive guides in the MobileMonkey help center.
As soon as you log in to the platform, you will land on the main dashboard. When you first start, you will find a 10-minute checklist to help get your chatbot off the ground.
Plus, the articles and videos in the knowledge base cover everything from handling message volume to chatbot dialogues and automation rules.
MobileMonkey User Reviews
We looked through numerous MobileMonkey reviews online to get a sense of what other customers think of it.
MobileMonkey has outstanding ratings on user review sites like G2, Capterra, TrustPilot, and Cuspera. For example, it boasts a 4.2 rating on Cuspera based on 5,808 comments.
Users often praise its automated Messenger chatbot service.
They deem it particularly suitable for startups and small businesses because it provides a free plan with advanced features.
As a user pointed out in their MobileMonkey review on Reddit, the company’s founder Larry Kim is a bot messaging expert, which further increases its reliability.
There aren’t any major complaints about the software. The ones we found are minor nitpicks about the platform’s functionality.
As more and more businesses adopt Facebook as a primary marketing tool, we do not doubt that MobileMonkey will continue to grow.
Is MobileMonkey Worth It?
MobileMonkey is incredibly powerful marketing software. In order to prepare this detailed 2022 MobileMonkey review, we tested all its features and we must say that the real difference-maker is the robust OmniChat tool.
It allows for automated chat conversations across multiple channels so you can approach customers and prospects on the platforms they’re already using.
Agencies can use it to build customizable messaging automation.
Marketers can engage with prospects 24/7. SMBs can answer customer queries and grow their business through innovative lead generation tools.
In addition to a free plan, MobileMonkey has numerous affordably-priced subscriptions. It is suitable for businesses of all sizes looking to automate customer communication and generate more leads.
MobileMonkey Alternatives
MobileMonkey may be one of the top web chat automation and customer communication platforms on the market. Still, there are plenty of services that are considered the best chat programs for one reason or another.
In this part of the review, we highlight some of the most notable MobileMonkey competitors to help you make an informed decision.
MobileMonkey vs Pure Chat
As we always do in the live chat software comparison section, we considered three key factors—pricing, features, and functionality.
Although in the same ballpark, the two solutions offer slightly different services.
Pure Chat is among the best live chat software on the market. It incorporates real-time website traffic monitoring and contact history to provide excellent customer support.
MobileMonkey, on the other hand, is known for its unique chatbot for Instagram, SMS, live chat, and Facebook Messenger.
It offers tailored plans for marketers, agencies, and small-to-medium businesses.
MobileMonkey vs ChatBot
Again, considering the three key factors listed above, MobileMonkey comes out slightly ahead.
It has a free plan and affordable subscriptions for marketers, agencies, and SMBs.
Some cost as little as $14.25/month, while ChatBot is considerably more expensive. Its plans start from $50/month and go up to $499/month.
Both platforms have incredibly intuitive chatbot builders, pre-made templates, and AI capability. Still, MobileMonkey is much more affordable, so most users will gravitate toward that.
MobileMonkey vs HubSpot
HubSpot has a whole suite of products.
Among them is the HubSpot chatbot builder, which is entirely free. It allows you to build chatbots to automate conversations with customers at scale.
That’s the most significant difference between the two solutions.
The latter is chatbot software for Instagram, SMS, live chat, and Facebook Messenger. It also has a beta builder for WhatsApp that’s still in the testing phase.
MobileMonkey’s chatbot is more complex, with advanced features like OmniChat.
This revolutionary feature comes with a multi-platform chatbot builder and unified inbox. It allows you to go to your customers’ favorite platforms and contact them there, guaranteeing you more leads.
Final Verdict
We hope this MobileMonkey review helped you decide whether you want to purchase this service because we certainly recommend it.
MobileMonkey is an advanced chat marketing platform with dedicated plans for agencies, marketers, and even small and emerging businesses.
The OmniChat technology allows you to build bots that work across multiple messaging apps, including SMS, web chat, Facebook Messenger (and soon WhatsApp). Plus, you can cut the cost of customer support with answer bots for FAQs while routing urgent conversations to live agents.
The unified inbox allows you to manage all conversations in a single, convenient inbox from the desktop or mobile MobileMonkey app. These are just a few of the benefits of this platform.
MobileMonkey is an excellent tool for automating marketing campaigns and customer communications. It boasts outstanding ratings on user review sites like G2, Capterra, Trustpilot, and Cuspera.
MobileMonkey offers different tiers for agencies, marketers, and small businesses. Its pricing starts from as little as $9.95/month, and there’s even a free plan.
To see the full list of subscriptions, check out the pricing section of this MobileMonkey review.
Yes, it does. MobileMonkey has a desktop version and a mobile application for Android and iOS.
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